Returns/ Exchanges & Refund Policies

Every Attrangi piece is handcrafted by expert karigars and quality-checked before it leaves us, so it should reach you just as you saw it. As each piece is handmade, it may vary slightly from the pictures. If your piece arrives damaged, or is not what you ordered, we replace it.

When we replace your piece

If your order arrives damaged in transit, or we sent you the wrong piece, we replace it at no cost to you, with free pick-up and free delivery of your replacement.

Returns and exchanges are accepted only in these two cases.

Ring and bangle size exchange

If a ring or bangle does not fit, we exchange it for another size. Rs. 250 is charged for pick-up and delivery. Size issues are not refunded, so please check the size guide before you order.

Unboxing video

An unboxing video is required for every damage claim. Please record one continuous video, starting with the sealed parcel and shipping label in view, and continue without any cuts until the piece is fully shown.

How it works

• You need to tell us within 48 hours of receiving your order.
• Fill in the short form at attrangi.in/apps/return_prime.
• Our quality team reviews every request and decides whether it is approved.
• Once approved, we arrange the pick-up. It is free for a damaged or wrong piece.
• The piece must come back as you received it: unworn, in its original packaging, with the barcode tag intact.
• Once it passes our quality check, we dispatch your fresh or correct piece. Exchange pieces are delivered in 8–10 working days, depending on availability.
• We can only accept returns that we were told about in advance.

Refunds

• If your piece is out of stock, we refund the amount as store credit.
• Store credit is valid for 3 months from the date of issue.
• If a piece arrives damaged and we are unable to replace it, the amount can be refunded to your original payment method on request.
• In all other cases, refunds are issued as store credit (a credit note).

What does not qualify for a refund

• Parcels the courier has recorded as delivered. If your order has not reached you, please see “If your order does not arrive” on our Shipping Information page.
• Parcels refused at delivery, unless the parcel was visibly damaged or tampered and you told us on WhatsApp the same day.
• Pieces returned used or damaged.
• Size issues. Rings and bangles can be exchanged for another size instead.
• An incorrect delivery address.
• A change of mind, when the piece is not faulty or damaged in any way.
• Minor variations in colour and design.
• Orders where the courier made more than 3 delivery attempts without success.
• Pieces returned with the barcode tag missing or damaged.

Genuine Attrangi

Every piece sold on this website is a genuine Attrangi piece, quality-checked by our team before dispatch.

Shipping and cancellations

Please see our Shipping Information page and our Cancellation Policy page.