Shipping policy

Shipping within India

  • Shipping is free on all prepaid orders across India.
  • For Cash on Delivery orders, Rs. 100 is added at checkout.
  • Orders are usually delivered within 2–5 working days. Deliveries to the North East and to remote or rural areas can take longer.
  • We cannot ship to PO Box or military addresses.

International shipping

  • We ship worldwide. A shipping charge of Rs. 2,500 is added at checkout.
  • International orders usually arrive in about 10 days. In some cases it can take longer, as we may need to make or source the piece.
  • Customs duties and taxes are charged as per your country's rules and are paid by the customer. For questions on customs charges, please contact your local customs office. These vary from country to country, so we are unable to advise on them.

Customised orders

Good to know

  • Delivery timelines are estimates, not guarantees. Any delivery date we share is approximate.
  • We are not responsible for delays caused by natural calamities, strikes or other circumstances beyond our control.
  • We ship through trusted courier partners. You will receive tracking details once your order is dispatched.
  • The courier may ask for a signature or OTP at the time of delivery.

If your parcel looks damaged or tampered

Please do not accept the delivery. Refuse the parcel and WhatsApp us on +91 83697 37851 with your order number. We will look into it and send a replacement as soon as possible.

If your order does not arrive

  • If our courier partner confirms that your parcel was lost before delivery, we will send a replacement. If the piece is out of stock, we will issue store credit, valid for 3 months.
  • Once the courier records the parcel as delivered, our responsibility ends. We will still help you raise a trace with the courier.
  • If delivery fails from the customer's side (an incorrect address, more than 3 failed delivery attempts, or a parcel refused without visible damage), we cannot offer a refund or replacement. Once the parcel comes back to us, we can send it again if you pay the second delivery charge in advance.

Returns, exchanges and cancellations

Please see our Returns/ Exchange & Refund page and our Cancellation Policy page.

Need help?

WhatsApp us on +91 83697 37851 (WhatsApp only), Mon–Sat, 10:30 AM – 6:30 PM, or email support@attrangi.in.